Types of Task Email Notifications
Requester emails
Sent to Guardians / Community Members associated with a Task
Supports two-way email communication: Requesters can reply to these emails, and replies are ingested back into the Task thread.
Request emails come from tasks@reply.apptegy.com
Staff emails
Sent to Task Manager / Task Admin / Task Responder, users for operational alerts (assignment, new requester messages, internal notes, etc.).
Meant to be used for notes, they Does not support replies. Staff must click through to Task Management to respond.
Emails come from no-reply@apptegy.com