Frequently Asked Questions
Within an Organization, you can use the Edit button to customize answers to questions that need specific responses given, or that are asked most often.
When website visitors ask questions to the Chatbot, answers placed in the FAQ section will be given, rather than the Chatbot referencing information on your website for a response.
Sections that are customizable per question are:
Category
Questions that could be asked
Answer given when question is asked
Global Bot Override